Privacy Policy | Kodai Hills Spot

1. Introduction

Kodai Hills Spot ("we", "us", "our") operates this website to sell natural and organic products sourced from Kodaikanal. This Privacy Policy explains what information we collect from you, how we use it, and the choices you have. By using our website, you agree to the terms described here.

2. Information We Collect

Name, phone number, email address, and delivery address provided when you register, place an order, or contact us
Order history and transaction details
Payment confirmation details from our payment gateway (we do not store your card, UPI, or bank details ourselves)
Basic technical data such as browser type, device information, and pages visited, used for improving the website

3. How We Use Your Information

To process and deliver your orders
To communicate order updates, confirmations, and support responses
To respond to queries sent via phone, email, or the website
To improve our products, website, and customer experience
To comply with legal and accounting requirements

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share necessary details with:

Payment gateway providers, solely to process your payment securely
Delivery and logistics partners, solely to fulfil your order
Government or legal authorities, only when required by law

5. Payment Security

All online payments on this website are processed through a secure, PCI-DSS compliant third-party payment gateway. Kodai Hills Spot does not store your card, UPI, or net-banking credentials on its own servers.

6. Cookies

Our website may use basic cookies to keep you logged in, remember your cart, and understand how visitors use the site. You can disable cookies in your browser settings, though some features may not work as intended.

7. Data Retention

We retain your personal and order information only for as long as necessary to fulfil orders, provide support, and meet legal or accounting obligations.

8. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.

10. Contact Us

For any questions about this Privacy Policy or how your data is handled, reach out to us:

Kodai Hills Spot
59, Kumaran Nagar, Coimbatore — 641016
Email: kodaihillsspotsupport@gmail.com
Phone: +91 80567 21645 / +91 88708 10586